We are very well respected within the repair industry and our skills are under constant demand so we book work into timed slots, this can lead to repairs waiting in a queue taking up to three weeks and another week for admin and assessment, if needed you can use our Fast Track service to jump this queue.
Fast Tracking your shoes will bring your repairs/alterations directly from the mail room to a bench man where they will be repaired and returned to the mail room within 5 working days, possibly quicker for straight forward repairs.
This service costs an additional £18 per job but can be perfect for time sensitive situations like weddings, holidays or competitions.
We return items via next day courier service and would advise using a next day service yourself to get items to us as our Free Post service can take three-five working days to arrive. We recommend Royal Mail Collection Service for a little as £2.85 they will arrive at your door with a pre-printed label ready to collect your parcel.
To use this service simply check the Fast Track box on your order form and mark the outside of your parcel with Urgent or Fast Track as again these will be opened and booked in first.
(Please note that our Fast Track service is a 5 day turn around per department, if your shoes need to be both stitched and placed in the factory for repair the service may take up to 10 days due to the shoes going to two departments)
